FAQ

Installation & Activation

What are the requirements to use LayerGalleryPro?

LayerGalleryPro requires DNN 9.5 or higher (DNN 10.2 recommended), with .NET Framework 4.7.2+ and SQL Server 2008 R2+.

How do I install the module?

Log in as superuser:

• DNN 9 / 10: go to Settings → Extensions, click Install Extension, and upload the install package.

See Module Installation.

How do I activate the license?

1. Register an account at DNNGo.net.
2. Copy the Machine Key from the module's License page.
3. Email your Invoice ID, Machine Key and DNNGo username to [email protected].
4. Enter the activation code on the license page and save.

See Activating the License. If your site is a demo site, the license is still valid when you transfer it to your live site — just contact us to regenerate the activation code.

What are the trial limitations?

The trial version is limited to a single animation effect. The full version includes more animated effects, and we regularly add new effects as free updates.

Usage

How do I create my first slider?

Add the module to a page, click the Manager button, click the + sign to add a slide, upload a background image and click update. See Quick Start.

Which background types are supported?

Background image, solid color, transparent, and YouTube, Vimeo and HTML5 video. See Background Type.

What content can I place on a slide?

You can add text, image, video (YouTube/Vimeo/HTML5) and button layers, with entrance animations, loop animations, parallax levels and device visibility. See Slide Layers.

How do I show/hide a slide on a schedule?

Set Visible From / Visible Until in the slide's General Settings.

How do I hide slides or layers on mobile?

• Hide a slide: enable Hide Slide On Mobile in the slide's General Settings.
• Hide a layer: configure device visibility in the layer settings.
• Hide the whole slider: set Hide Element Under Width in Layout & Visual.

The parallax effect doesn't work — what should I check?

1. Make sure Enable Parallax is ON in the parallax settings.
2. Make sure parallax levels are assigned to the background (Background Type) and layers (Slide Layers).
3. Note that parallax is based on mouse movement and page scrolling and usually works best on desktop; it may be disabled on mobile by default.

Video backgrounds don't autoplay on mobile — what can I do?

Some mobile browsers block video autoplay. Enable HTML5 Autoplay on Mobiles in Problem Handlings, we also recommend muting the video.

How do I change the slider sizing mode (full width/full screen)?

Choose Auto, Full Width or Full Screen in Slider Layout.

How do I back up or migrate a slider?

Use Export & Import to export the slider as an XML file and import it on another site. For reuse within the same site, use Copy From Other Module.

Can I use custom fonts for text layers?

Yes. Add the desired Google fonts (with subsets and weights) in Google Fonts Settings under the module General Settings. After saving, the front-end loads them automatically and text layers can use them. See Module General Settings.

Troubleshooting

The slider appears blank or the styles look broken?

• Clear the DNN server cache and browser cache, then retry.
• Press F12 and check the browser console for script errors (e.g. jQuery conflicts caused by the skin or other modules registering it twice); if so, ask the skin/module vendor to adjust.
• Make sure the slide is published and within its visible dates.

Animations stutter on older browsers?

Enable Simplify on iOS4/IE8 in Problem Handlings, or use an alternative image in place of the slider.

Will data be lost when upgrading the module?

No. Simply install the new package to upgrade — module data is preserved automatically.

Purchase & Support

Which license types are available?

• Standard: single portal
• Professional: all portals under one DNN installation
• Enterprise: all portals and all DNN installations

See Activating the License.

Are free upgrades included?

Free updates are included for two years from the purchase date; after that, contact [email protected].

What is the refund policy?

Within 30 days of purchase, a full refund is available for significant problems or bugs beyond our ability to fix; mistakes, personal preference and similar situations are non-refundable. See Activating the License.

How do I contact you?

• Email: [email protected]
• Email: [email protected]
• Website: DNNGo.net